Check the Status of Your Refund
Check the Status of Your Refund
We understand that receiving your refund promptly is important. Here’s what to expect during the refund process at Nutricity.
Step 1: Return Received or Confirmed Lost
Once your returned item arrives at our UK warehouse or is confirmed lost by the courier, we will begin processing your refund. This usually occurs within 1 business day of confirmation.
Step 2: Refund Confirmation Email
You will receive an email from Nutricity with the subject line "Refund Issued" once your refund is successfully initiated.
Step 3: Payment Provider Processing
Most refunds will reflect in your original payment method within 1–3 business days. However, this may vary depending on your bank or card provider.
Haven’t Received Your Refund?
If more than 3 business days have passed since the confirmation email:
- Double-check the bank account or card used at the time of purchase.
- Search for transactions labelled “Nutricity” or referencing your order ID.
- Contact your bank or card provider for any updates on pending refunds.
If you're still unable to locate the refund, please contact us so we can assist you further.
Need Help?
Our customer service team is happy to assist. Email us at support@nutricity.uk with your order number. Please use the subject line: Refund Not Received.
We aim to respond to refund inquiries within 1 business day.
Important Information
- Refunds are always returned to the original payment method used at checkout.
- Gift returns are refunded as store credit unless the original purchaser requests otherwise.
- Bank holidays or public holidays in the UK may slightly delay refund processing.
We appreciate your patience and thank you for shopping with Nutricity!