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Return Items You Ordered

Return Items You Ordered | Nutricity.uk

Return Items You Ordered

At Nutricity.uk, we want you to be fully satisfied with your purchase. If something isn’t right, you can return eligible items within 30 days of delivery for a refund or exchange.

How to Start a Return

Email us at support@nutricity.uk using the same email address associated with your order.

Note: Return requests from unverified email addresses may experience delays.

After Your Request:

  • We’ll verify your order and the reason for return.
  • If eligible, you’ll receive a prepaid return label via email.
  • Print the label, attach it securely, and follow instructions for pickup or drop-off.

Return Methods

  • Courier Pickup: Available in most metro areas across the United Kingdom.
  • Self-Shipping: Use Royal Mail or a reliable courier if pickup is unavailable. We reimburse up to £5 with proof of postage.

Return Conditions

  • Items must be unused, unopened, and in original packaging unless they are faulty.
  • Supplements or consumables must be sealed and not expired.
  • Returns of free gifts or bundles must include all items.

Non-Returnable Items

  • Opened supplements or nutrition products
  • Personal care products (due to hygiene reasons)
  • Clearance or final sale items marked as non-returnable

Refunds

  • Once your return is received and inspected, we’ll process your refund within 1–5 business days.
  • Refunds are issued to your original payment method.
  • If you self-ship, reimbursement for postage (up to £5) will be included if a receipt is provided.

Damaged or Incorrect Items

  • If you received a faulty, expired, or incorrect product, contact us immediately.
  • These returns are 100% free — no return fees apply.

Google Merchant Policy Compliance

This return policy page is published in accordance with Google Merchant Center's Return and Refund Policy Guidelines, including:

  • Clear return window: 30 days
  • Return methods, fees, and shipping responsibilities
  • Refund processing time and payment method details

Need Assistance?

Have questions about your return or need help with a damaged order?

Email: support@nutricity.uk

Our support team is available Monday to Friday, 9 AM – 5 PM GMT.

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