PRIVACY POLICY
Privacy Policy
Last updated: April 25, 2025
This Privacy Policy explains how Nutricity UK ("Nutricity", "we", "us", or "our") collects, uses, and protects your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Nutricity UK is a UK-based online retailer focused on nutritional supplements, wellness products, and more. We are the data controller of your personal information collected through our website: https://nutricity.uk.
Personal Data We Collect
Information You Provide
- Full name, email address, phone number
- Delivery and billing addresses
- Account login credentials
- Payment details (handled securely via third-party providers)
- Messages or reviews you submit
Information We Collect Automatically
- IP address and device/browser information
- Cookies and tracking data (see Cookie Policy)
- Pages visited, time spent, products viewed or added to cart
Third-Party Sources
We may receive updated address or payment confirmation data from delivery or payment service providers.
Why We Use Your Data
We process your data lawfully, fairly, and transparently for the following purposes:
- To process and deliver your orders
- To provide customer support
- To personalise your shopping experience
- To detect fraud or misuse of our services
- To send relevant marketing communications (with your consent)
- To comply with legal obligations (e.g. tax, accounting)
Our Legal Bases for Processing
- Contract: When processing is necessary for fulfilling your order
- Consent: For email marketing or non-essential cookies
- Legal obligation: To meet UK law or court requirements
- Legitimate interest: To operate and improve our business
Who We Share Your Data With
We only share your data with trusted partners who meet strict data protection standards:
- Courier and logistics partners (for delivery)
- Payment providers (e.g. Stripe, PayPal – PCI-DSS compliant)
- Analytics or marketing platforms (e.g. Google, Meta – pseudonymised or aggregated)
- Legal or regulatory authorities, when required
International Transfers
Your data may be processed outside the UK (e.g. cloud storage providers). We ensure that adequate safeguards such as Standard Contractual Clauses (SCCs) or UK IDTA are in place.
Data Retention
- We retain your personal data only as long as necessary (e.g. 6 years for order records per UK tax law)
- Marketing preferences can be updated or revoked at any time
Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Request deletion of your data (“Right to be forgotten”)
- Restrict or object to data processing
- Data portability (receive a copy in machine-readable format)
- Withdraw consent at any time
To exercise your rights, email us at support@nutricity.uk.
Cookies & Tracking
We use cookies to improve functionality, personalise content, and measure performance. You can manage your preferences via browser settings or read our full Cookie Policy.
Marketing Communications
With your consent, we may send you newsletters and offers. You can unsubscribe anytime via the email footer or your account settings.
Children’s Data
Nutricity does not knowingly collect data from individuals under 16. If we become aware of such data, it will be deleted promptly.
Security Measures
- SSL encryption on all data transmissions
- PCI-compliant payment processing
- Data access restricted to authorised personnel only
Contact Us
If you have any questions or concerns about this policy or your data, please contact:
Nutricity UK
Email: support@nutricity.uk
Website: https://nutricity.uk
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) via https://ico.org.uk.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Any major changes will be communicated via email or site banner.