Return Shipping
Return Shipping
This page explains how return shipping works for orders fulfilled directly by Nutricity UK. Orders from third-party sellers may follow different policies.
Change of Mind Returns
For eligible products returned under our Change of Mind Policy:
- Return shipping is free for unopened supplements, personal care, and wellness items.
- Items must be returned within 14 calendar days of delivery in unused condition with original packaging, seals, and documents intact.
Prepaid Return Labels
- We provide a prepaid Royal Mail or courier label for eligible Change of Mind returns.
- No deduction will be made if the product is returned as per guidelines.
- Products marked as “Free Returns within 14 Days” are automatically eligible.
Return Window and Requirements
- Returns must be initiated within 14 days of delivery.
- Product packaging, labels, and invoice must be intact and included.
- Used, damaged, or incomplete items may not qualify for return.
Exceptions to Free Return Shipping
- Items listed on our Non-Returnable Items page are excluded.
- Returns under £5 in value may be refunded as store credit.
Returns for Damaged, Expired, or Incorrect Items
If you receive a damaged, expired, or incorrect item:
- Nutricity will cover 100% of the return shipping cost.
Within 14 Days
- Email support@nutricity.uk with your order number and issue details.
- Attach clear photos to help us resolve the issue quickly.
- We will issue a prepaid return label or arrange a collection if eligible.
Prepaid and Self-Shipping Options
Using Our Prepaid Label
- Free for approved returns (damaged/incorrect/change of mind).
- Collection may be available for bulky items or select postcodes.
Self-Shipping (If Required)
- If you return the item yourself, we’ll reimburse up to £2.00 in postage costs.
- Submit a receipt or courier invoice if costs exceed this amount.
- Reimbursement claims must be submitted within 14 days of dispatch.
Important Instructions
- Always contact Nutricity Support before returning an item.
- Include the original invoice and return confirmation email in the parcel.
- Unapproved returns may be refused or delayed.
Need Help?
Still have questions? Reach us at support@nutricity.uk — we're happy to help!