About Replacements
Replacement Policy
We understand how frustrating it can be to receive a damaged, defective, or incorrect product. At Nutricity, we offer free replacements to eligible customers to ensure you're completely satisfied with your purchase.
Note: Replacements are not issued for returns made under our Change of Mind Policy.
How to Request a Replacement
If Your Order Was Delivered Within 10 Days
- Email us at support@nutricity.uk with your order number and a short description of the issue.
- Attach clear photos showing the damage, defect, or incorrect product.
- Once approved, we’ll dispatch a replacement free of charge within 3–5 working days.
If More Than 10 Days Have Passed
We may not be able to offer a replacement after 10 days from delivery. However, you can still contact us and we will evaluate the issue on a case-by-case basis.
Replacement Eligibility
Your item may qualify for a replacement if:
- It was delivered within the UK by Nutricity.uk.
- It was purchased directly from Nutricity.uk and fulfilled by us (not by a third-party seller).
- The item is still in stock when your request is processed.
- You return the incorrect/damaged item if requested.
Important Notes
- If the replacement product is out of stock, we’ll issue a full refund instead.
- If the original item is not returned (when required), your payment method may be charged for the replacement item.
- In some cases, hygiene and consumable items may not need to be returned for a replacement.
Third-Party Items
Currently, we do not offer replacements for products fulfilled by third-party sellers on our platform. For such cases, please contact us to explore refund options.
Need Help?
Still have questions about replacements? Reach out to our support team at support@nutricity.uk and we’ll be happy to assist you.