Pending Charges for Cancelled Orders
Pending Charges for Cancelled Orders
Sometimes when you cancel an order on nutricity.uk, the value of the cancelled transaction may still temporarily appear on your card or bank account balance.
Why Do Pending Charges Appear?
When you place an order with us, we may communicate with your card-issuing bank or payment provider (e.g., PayPal) to verify that your payment details are valid. This is done through a full authorisation request for the amount of the purchase, but no funds are actually deducted unless the order is processed for shipment.
This authorisation is a standard security measure to protect our customers and prevent fraudulent transactions, often involving 3D Secure authentication for added security.
What Happens After You Cancel?
- If you cancel your order before it is charged, the payment authorisation remains visible until your bank or payment provider releases it.
- Most banks and payment providers release these pending authorisations within up to 7 business days automatically.
- If you would like the pending charge removed sooner, you will need to contact your bank or payment provider directly to request an early release.
If You Were Already Charged
If your payment was already captured and the item was later cancelled:
- A full refund will be initiated to your original payment method (e.g., card, PayPal, Apple Pay, or Google Pay).
- Refunds typically take up to 7 business days to appear in your account, depending on your bank’s or payment provider’s processing times.
Important Notes
- Nutricity does not have control over how long your bank or payment provider takes to remove pending charges.
- Refunds will always be returned to the original payment method used at checkout.
- You can check your refund status by visiting Your Orders anytime.
Need Help?
If you have any concerns about pending charges or refunds, feel free to contact our support team:
Email: support@nutricity.uk
Phone: [Insert Actual Phone Number]
Contact Form: Click Here
Live Chat: Click Here
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT/BST)
Saturday: 10:00 AM – 2:00 PM (GMT/BST)
Sunday: Closed
Response Time: We aim to respond within 1 business day.