Declined Payment

Declined Payment | Nutricity

nutricity.uk

Declined Payment or Payment Issues

If your payment is declined while placing an order at nutricity.uk, there could be several reasons. Here’s how you can resolve the issue quickly.

Possible Reasons for Declined Payments

Suspicious activity detected by your bank for first-time or high-value purchases.
Daily purchase or withdrawal limits reached on your card or payment account.
Incorrect payment information entered at checkout (e.g., card details or PayPal account).
Failure to complete authentication (e.g., 3D Secure verification).
Insufficient available balance due to pending authorisations or holds.

How to Resolve Payment Issues

Contact your bank, card issuer, or payment provider (e.g., PayPal) to authorise the transaction.
Try using a different payment method, such as another card, PayPal, Apple Pay, or Google Pay.
Update your payment information by visiting Your Orders.
Ensure you complete any authentication requests (e.g., 3D Secure) during checkout.

Important Information

Nutricity does not receive specific reasons for payment failures from banks or payment providers.
Payment authorisations may appear on your statement for up to 7–10 business days even if the order is cancelled.
Orders are confirmed only after successful payment processing.

Need Help?

If you continue facing issues, contact our Customer Support team: