Unknown Charges
Unrecognized or Unknown Charges
If you’ve found a charge on your bank or card statement from Nutricity.uk that you don’t recognize, this guide will help you understand common causes and how to get assistance.
Why You May See a Charge from Nutricity
- Split or Partial Shipments: If your order was sent in separate shipments, charges may appear as individual transactions.
- Subscription Renewals: If you signed up for an autoship or subscription program, recurring payments may occur.
- Family or Shared Use: A family member, friend, or colleague might have used your card with your permission.
- Different Delivery Addresses: Orders sent as gifts or to other locations may still appear under your name.
- Pending Transactions: Sometimes cancelled or edited orders still show as pending temporarily on your bank statement.
- Multiple Payment Methods: Using different cards or wallets (e.g., UPI, Paytm, GPay) can cause confusion with statement names.
Before Contacting Support
- Log into your Nutricity Account to review recent orders and charges.
- Search your email inbox for order confirmations, receipts, or shipping updates from Nutricity.
- Speak with anyone who may have had access to your payment method to confirm authorized purchases.
Still Need Help?
If you're still unsure about the charge, please reach out to our customer care team. For your security, do not send your full card number via email.
To speed up the process, include the following:
- Approximate charge date and amount.
- Last four digits of the card used.
- Your full name, contact email, and phone number.
We handle your information in accordance with our Privacy Policy and UK data protection laws.
Next Steps After Contacting Us
Our billing support team will review your case and respond within 1–2 business days. If we identify a mistake, we will process a refund or guide you through resolving the matter with your payment provider.
Suspected Fraud?
If you believe the charge was fraudulent, please act immediately:
- Contact your card issuer or bank to report the transaction.
- Email our fraud team at support@nutricity.uk with the details.